Third party processors

As your data processor we use a number sub-processors to provide our services. Details of the sub-processors we use with regards to your data are listed below. All sub-processors have been verified as either GDPR compliant or committed to being GDPR compliant by the 25th May 2018.

Company	What we use them for
Amazon Web Services (AWS)	AWS provide us with our hosting, database, and backup infrastructure. All of our servers are located in Ireland.
Sendgrid	Sendgrid provide us with reliable email sending infrastructure. When emails are sent out from Ticket Tailor (such as a ticket email, or a contact form message), we use Sendgrid to send them.
Google Suite	Google Suite provide us with business email accounts. We send copies of transactional emails to internal email accounts for logs and accountability.
Cloudflare	Cloudflare provide us with our DNS, caching, and provide us with additional security tools. This allows us to deliver a fast responding website, minimising downtime, whilst also protecting ourselves from malicious attacks.

Occasionally, we may also use the following tools although this is not standard.

Company	What we use them for
Intercom	Intercom provide us with a customer support messaging platform. If we communicate with you to offer customer support then the messages will be sent through Intercom. If you send us any attendee data (e.g. in the form of text, a screenshot or CSV), or we need to discuss the specifics of an attendee's case then this data will be sent through Intercom's messaging system.
Slack	Slack provide us with internal team communication. If we need to communicate internally about an issue on an account they we may need to share attendee data (e.g. if there is an issue with an order we might share screenshot, or an issue with a data export we may need to share a CSV) through the Slack messaging platform.

For more information about Ticket Tailor and GDPR compliance, please click here.